100% satisfaction guaranteed!
Why buy from Eco Chic?
We sell only really nice stuff...comfortable, well made and beautiful.
BUT what if you hate it, it doesn’t match, or it doesn’t fit??
NO PROBLEM, we will refund you ALL of the purchase price and we will pay for ALL of the shipping as long as you fall within the STANDARD SHIPPING ZONES. You pay nothing, that’s how sure we are you will love the Eco Chic experience. If you are outside these zones, you may have to pay just the amount that is over the normal shipping costs, but we will always try and minimize this for you. Small items will not attract a surcharge.
We take great pride in the quality of our furniture and home accessories, but if for any reason you are not happy with your purchase, you may return the item(s) unused within 14 days of receiving the order and exchange it for something else or receive a full refund of the merchandise cost and shipping. After 14 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on furniture or home accessories damaged through normal wear and tear. We regret that we do not give price adjustments on previously purchased furniture or home accessories.
If you receive a damaged item, claims must be received within two business days of receipt of merchandise and packing materials retained, otherwise returns can not be accepted on the basis of damage.
For further assistance please call our customer service department at 1300 897 715 or send an email to firstname.lastname@example.org
"I'm really impressed with your customer service...the experience with Eco Chic has been outstanding."
-Matt D, Qld
"The couches have arrived and we love them! Now to arrange the room :)
Thanks so much for all your help!"
"Thanks, I love the Paula dining chairs, and just as importantly so do the clients! They look fantastic and we couldn't be happier."
-Murray Watson, Interior Designer
"I recently bought some chairs from an online retailer, Eco Chic & their customer service is just amazing! I'm so seldom impressed, and so often disappointed, by service these days that I just had to share."
"Thank you for a lovely experience shopping with you! You have a beautiful site with lots of gorgeous things..and I look forward to visiting you again soon."
- Nadine, NSW